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Lessons in leadership, dispensed at CruiseWorld
Industry leaders emphasized the importance of listening, particularly to people who have a differing viewpoint.
A night of surprise and delight on a Yantgze River cruise
While in China last month with Century Cruises, our cruise featured an excursion to Mistvale Haven. From the start, it was...
Explora did some fine-tuning on its third ship
All of Explora's ships are similar, but the Explora III isn't identical to its predecessors. Explora made adjustments to the...
Four winter Caribbean festivities that celebrate the holiday
If your clients are looking for a culturally immersive winter escape, consider these four islands.
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Its Like This columns
A travel advisor by any other name
In addition to brick-and-mortar agencies and the home-based agency, additional categories that recognize today's business...
Treat yourself as well as you do your clients
A health scare showed me why you should always push travel insurance -- for clients and yourself.
We're not in Kansas, but Wonderland awaits
Cruise demand is strong -- in 2022. To survive, plan for a commission gap.
Agencies better keep a-changin' with the times
People will cruise when they're ready, not when the cruise lines are ready.
2020 took its best shot. But we emerged 'The Winner'
Last year dealt us a serious blow. But we're planning to survive, and here's how.
A return to normal is 'just a matter of time'
A return to normalcy is closer than ever before. But until then, we need help.
Do whatever you can to survive in no man's land
A tennis analogy: You can't play in no-man's land and expect to win easily.
CLIA needs to speak up for the retail channel
If the cruise lines' advocacy group can help persuade Congress to pass the Restart Act, it will do even more for agents than...
In the obituary for Normal, we're the survivors
Are you a seller of travel in 2020? Congrats: You're also a survivor. Here are some survival kit ideas you may want to...
Herd immunity for the retail channel
The next 12 months will sort out the survivors in the trade.
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