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What do advisors have to fear from AI?
Perfection in artificial intelligence is a ways off, and that leads to my central theme: What stands out to me most about AI...
Annual LGBTQ ski event is ready to beat the heat
Switzerland's Arosa Gay Ski Week is an over-the-top celebration of diversity and inclusivity designed to support LGBTQ causes...
What if the customer is always wrong?
When is it greener to fly rather than drive? Take a bus rather than train? At the Adventure Travel Trade Assn. World Summit, it...
India should be on your bucket list for river cruising
Antara River Cruises is sailing the rivers and inland waterways both large and small in India and has a new line of...
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Legal Briefs
Are contracts and paperwork necessary for a new advisor?
Can certain legal formalities wait until a travel agent feels confident her business will succeed?
What's negotiable for ICs? It depends.
In many cases, independent contractors do have some leverage to negotiate with their hosts.
Is your GDS vendor pushing you to accept a longer contract? That may be a good thing
You are still better off under a long-term GDS contract than you are under a series of short ones, just as you are better off...
ASTA's consumer-driven case against AA
In its complaint, ASTA attacks the anti-consumer way in which American eliminated 40% of its fares from the GDSs and dumped NDC...
It's still a seller's market for travel agencies
Thinking of selling your agency? This might be a good time to do it.
American enforces its addendum
An AA lawsuit against a consolidator gives us important information about the airline's positions.
Chat software and privacy laws
If you have chat software on your site, you might be running afoul of privacy laws.
Handling suppliers' terms and conditions
In most cases, it is sufficient to send the client a link to the supplier's T&C. It would also be a good idea to cover yourself...
There is no reason to avoid European tour operators
Strict consumer-protection laws make European tour companies a safe bet.
Cruise contracts will hold up in court
Travel advisors need to be sure to send the cruise line's contract to the consumer as soon as it is received from the cruise...
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