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The myth about corporate duty of care laws
The corporation's alleged duty of care toward traveling employees is marketing hype coupled with morality. It is not the law.
Cashing in on the 'connection economy' in travel
According to Embark Beyond's Jack Ezon, the need to build connection, community and human relationships is driving clients'...
Why Princess ships need more specialty dining
During an Alaska cruise on the Discovery Princess, I discovered how challenging it is to book the ship's specialty restaurants....
Small stays, big impact: Boutique hospitality on Martinique
While many Caribbean islands are defined by their sprawling megaresorts, Martinique leads with its intimate accommodations.
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Legal Briefs
Selling adventure? Have a disclaimer
Typically, tour operators' waivers cover travel advisors. But it's a good idea for an agency to have its own disclaimer for...
What employees or ICs can bring to your agency
If there is a contract between another agency and an employee, then the employee's pre- and post-termination duties should be...
Is there a duty to warn about Israel travel?
With the ongoing Israel-Hamas conflict, Mark Pestronk answers questions about an agency's legal responsibilities and an...
Steps to follow for a valid trust account
If you open a trust account just for clients’ funds, you cannot state or even imply that the funds are protected unless you...
You likely need to have a privacy policy
If your website has a fill-in form, you do need a privacy policy under the laws of three states. Those laws protect consumers...
No need to disclose hotel markups or commission to clients
I know of no law, regulation, or court precedent requiring such disclosure, either at the time of contracting or at the time...
Your duty to a client has its limits
When you make complex travel arrangements for a leisure client, you should have a written agreement that spells out exactly...
Are contracts and paperwork necessary for a new advisor?
Can certain legal formalities wait until a travel agent feels confident her business will succeed?
What's negotiable for ICs? It depends.
In many cases, independent contractors do have some leverage to negotiate with their hosts.
Is your GDS vendor pushing you to accept a longer contract? That may be a good thing
You are still better off under a long-term GDS contract than you are under a series of short ones, just as you are better off...
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Allegiant Air will install first-class seats
Salamander's former D.C. hotel relaunched as The Potomac
Apollo will acquire EasyJet for $7.7 billion
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