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How to deal with frivolous lawsuits
Your basic goal in drafting terms and conditions should be to maximize self protection, as long as your terms are likely to be...
The antidote to travel anxiety: Being informed
Editor in chief Johanna Jainchill reached out to Mignon Houston, deputy spokesperson for the U.S. State Department, to discuss...
Marriott plans to significantly expand footprint in Mexico
The company has 60 new properties in the region in store by the end of this decade, with more in the pipeline, aiming to add...
U.S. News released its list of top 10 river lines -- why that's significant
It's further proof that river cruising has gone mainstream.
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Legal Briefs
Fearing loss of client, agent asks if GDSs offer an out
Q: We have started negotiating our GDS contract renewal. If we lose a large client, will we have to pay any penalties?
Bullying behavior alone not grounds for harassment lawsuit
Q: My partner curses at employees and belittles them in front of others. Can an employee sue for bullying?
Besides disclaimer, have agreement with ground operator, too
Q: Our agency is putting together a tour group that will use a small ground operator's services. Do we also need a contract...
With terms and conditions, signatures generally not required
Q: If we post our T&C on our website, how exactly do we satisfy these requirements in an offline sale?
Two requirements to make online terms and conditions binding
Q: If we refer clients to the terms and conditions on our website, are they bound by those terms and conditions? If not, how...
Several changes to ARC agreement will be helpful to agencies
Q: Do any of the changes in the new ARC Agent Reporting Agreement help agencies? Are there smaller changes worth knowing?
Unwelcome changes in new ARC Agent Reporting Agreement
Q: ARC's new Agent Reporting Agreement takes effect on July 1. Are there any surprises that agency owners should know about?
ARC disputes are the domain of low-profile agent arbiter
Q: When our agency had a major dispute with ARC, my partner suggested that we take the matter to the travel agent arbiter. I...
Number of segments determines GDS incentive winners, losers
Q: If only smaller agencies break even or lose on GDS segment incentives, what is the dividing line between the winners and...
Suit over accident abroad could get dismissed in U.S. court
Q: If a client has an accident in a foreign country due to tour operator/hotel negligence, can the client sue in the U.S.?
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