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Apologies for my 'Flops' flub
The 'Flops' exhibition in Paris this spring inferred that failure may be necessary before innovation truly succeeds.
How to deal with frivolous lawsuits
Your basic goal in drafting terms and conditions should be to maximize self protection, as long as your terms are likely to be...
The antidote to travel anxiety: Being informed
Editor in chief Johanna Jainchill reached out to Mignon Houston, deputy spokesperson for the U.S. State Department, to discuss...
Marriott plans to significantly expand footprint in Mexico
The company has 60 new properties in the region in store by the end of this decade, with more in the pipeline, aiming to add...
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Legal Briefs
'Duties to investigate' can be an unreasonable expectation
Q: Have you had any success in finding the line between when an agency is liable, and when it isn't, for such things as an...
Hard to say where obligation ends to inform client of visa rules
Q: I know my agency could be liable for failing to advise a client about visa needs. What could happen in complicated...
A new commission policy trumps 'procuring cause' doctrine
Recently, Regent Seven Seas and Oceania announced an interesting commission policy for transferred bookings.
For sickened pax, difficult to prove cruise line's negligence
Q: Norovirus sickened members of my agency's cruise group. Do they have a valid legal claim for a refund or damages?
Other GDSs likely to take cues from Sabre’s AA settlement
Q: Now that American and Sabre have settled their litigation, will the terms affect other airline-GDS relationships?
In U.S. pax can't sue over flight delays, but E.U. another matter
Q: My client's flight was delayed for about 13 hours, another client for seven hours. Do they have rights to compensation or...
You're still entitled to call fees even if you neglect to collect
Q: Our agency has a contract with a fee for after-hours service. Can we collect back fees if we failed to charge for them for...
Four types of agreements that won't pass antitrust scrutiny
Q: I am confused about what kinds of agreements I am allowed to enter into with my competitors in our consortium. What are we...
Higher sales prices among seven trends in agency acquisitions
Q: Are you seeing a lot of agency acquisitions these days? If so, have you spotted any trends?
An agency's size determines best bets for prospective buyers
Q: Where are agency owners nearing or at retirement age who are looking to sell their agencies most likely to find buyers?
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