The winners of the 2020 Readers Choice Awards

Travel Weekly presents the winners of its 18th annual Readers Choice Awards. The awards represent what Travel Weekly's audience of travel advisors considers the best of the best in 79 categories of travel.

Although travel has been curtailed by the pandemic for much of 2020, winners operated for part of the year (and some continued operations throughout), as well as the months in 2019 that occurred after votes were cast for last year's awards. 

Instead of its traditional gala, this year the awards ceremony went virtual, and boldface names from all over the industry turned out to celebrate.

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"It may have seemed to consumers that travel was paused in 2020, but the industry was very active and focused on making travel safer for today and going forward," Arnie Weissmann, Travel Weekly's editor in chief, said in a statement announcing the winners. "And consumers with cabin fever were very much in contact with their travel advisors, exploring travel options and possibilities for future trips. The companies these advisors selected as winners of the 2020 Travel Weekly Readers Choice Awards are the ones they know bring consumers the highest levels of satisfaction." 

An open ballot phase of the voting was conducted during the summer, and readers were invited to write in the names of any company they believed best exemplified a particular category. The leading vote recipients were identified as finalists, and a second round of voting on those names took place in the fall.

The winners in each category are below. For a complete list of finalists, scroll down on our Readers Choice finalists page and click on any company name to be taken into the list. 

Airline

  • Domestic: Delta Air Lines
  • International: United Airlines 
  • Business/First Class: Singapore Airlines 
  • Global Network: United Airlines
  • Sales & Service: Delta Air Lines
  • Airline Overall: Delta Air Lines 

Car Rental

  • Domestic: Enterprise Rent-A-Car
  • International: Hertz  

Hotel Chain

  • Domestic: Marriott International  
  • Asia: InterContinental Hotels Group
  • Caribbean: Sandals Resorts  
  • Europe: Hilton Worldwide   
  • Mexico: Playa Resorts/Hyatt
  • Hawaii/South Pacific: Marriott International
  • All-Inclusive: Sandals Resorts
  • Luxury: Ritz-Carlton Hotels & Resorts  
  • Upscale: Westin Hotels & Resorts  
  • Mid-Priced: Hampton Inn  
  • Boutique: Karisma Hotels & Resorts 
  • Sales & Service: Marriott International
  • Overall Hotel Group: Marriott International  

Resort Worldwide

  • St. Regis Bora Bora

Tour Operator

  • Domestic Packaged: Delta Vacations  
  • Domestic Escorted: Tauck  
  • International: Tauck
  • Adventure: GOGO Vacations
  • Africa: Abercrombie & Kent  
  • Asia/Pacific: Globus  
  • Canada: Collette
  • Caribbean: Apple Vacations
  • Europe: Trafalgar
  • Hawaii: Pleasant Holidays  
  • Mexico: Funjet Vacations
  • Luxury: Abercrombie & Kent  
  • Group, Packaged: GOGO Vacations
  • Escorted Sales & Service: Globus  
  • Packaged Sales & Service: Delta Vacations
  • Escorted Overall: Globus  
  • Packaged Overall: Funjet Vacations 

Cruise line

  • Domestic: Carnival Cruise Line
  • Alaska: Princess Cruises  
  • Caribbean: Royal Caribbean International  
  • Europe: Celebrity Cruises  
  • Hawaii/Pacific: Norwegian Cruise Line  
  • Under 500 Berths: Windstar Cruises
  • 500 to 1,000 Berths: Seabourn
  • Premium: Celebrity Cruises  
  • Luxury: Regent Seven Seas Cruises
  • River Cruising: Viking River Cruises      
  • World Cruise Itinerary: Holland America Line  
  • Family Cruise Line: Carnival Cruise Line 
  • Expedition: Celebrity Cruises
  • Cuisine: Oceania Cruises
  • Best Entertainment: Royal Caribbean International
  • Private Island/Destination: CocoCay, Royal Caribbean International
  • River Cruise Sales & Service: Viking River Cruises  
  • Sales & Service: Royal Caribbean International  
  • Overall: Royal Caribbean International 

Cruise Ship

  • River Cruising: AmaMagna, AmaWaterways
  • New: Norwegian Encore, Norwegian Cruise Line 
  • Premium: Celebrity Edge, Celebrity Cruises  
  • Luxury: Seabourn Ovation, Seabourn
  • Overall Individual: Celebrity Edge, Celebrity Cruises  

Destination

  • Africa: South Africa  
  • Asia/Pacific: Australia
  • Canada: Vancouver   
  • Caribbean: St. Lucia  
  • Central/South America: Costa Rica  
  • Europe: Ireland  
  • Hawaii: Maui  
  • Mexico: Riviera Maya      
  • U.S. State: Hawaii  
  • U.S. City: Las Vegas  

Theme Park

  • Walt Disney World  

Travel Advisor Educational Program

  • Carnival Learn & Earn, Carnival Cruise Line

Advisor Loyalty Program

  • Norwegian Cruise Line 

Best Rail Vacation

  • Rocky Mountaineer  

Travel Technology Provider

  • Sabre  

Insurance Provider

  • Allianz Global Assistance    

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