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A court case with implications for host agencies
A case in San Franciso may change whether a host is responsible for an IC's deceptive acts.
The wisdom of Jackie Friedman
Friedman's 42 years in the industry left her with quite a bit of wisdom to impart on those coming up.
Like the ship-within-a-ship concept? You might love river cruising
I had a fantastic cruise to Alaska in MSC's Yacht Club, and in terms of size and amenities it was very similar to what I have...
Tourism industry taking a stand in U.S.-Canada feud
In response to President Trump's latest provocations, some hotel players are speaking out in a tone that feels more direct than...
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Reality Check columns
Southern hospitality at its finest
We were overwhelmed by the level of service at the Montage Palmetto Bluff in South Carolina's Low Country.
Driveway to heaven
A magical moment along a verdant driveway in South Carolina's Low Country.
The untold story of the Antarctic crime 'spree'
'Crime' in Antarctica? It won't stop me from sending clients there.
The second AI revolution is here
Think you know AI's capabilities? Welcome to the revolution.
Seeing America on a seven-month tour
DOT secretary Sean Duffy spent the last seven months filming "The Great American Road Trip." Where does he find the time?
And that's the way it is
Is flying really getting worse? Or are these headlines exaggerated?
Apologies for my 'Flops' flub
The 'Flops' exhibition in Paris this spring inferred that failure may be necessary before innovation truly succeeds.
My chat with ChatGPT
ChatGPT suggested that it could show me how to "interview a columnist for Travel Weekly." It promised to ask me questions that...
Play it safe with clients
People have more information today than ever, much of it anxiety-inducing. We need to continue to offer calm, reassuring advice...
When a client gets cold feet
The most important principle is a simple one: Do not force persuasion. If a client expresses genuine hesitation about a...
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