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When privatized airport security makes sense
I believe the Trump administration's push to increase the number of airports using private contractors is sensible as long as...
The myth about corporate duty of care laws
The corporation's alleged duty of care toward traveling employees is marketing hype coupled with morality. It is not the law.
Cashing in on the 'connection economy' in travel
According to Embark Beyond's Jack Ezon, the need to build connection, community and human relationships is driving clients'...
Why Princess ships need more specialty dining
During an Alaska cruise on the Discovery Princess, I discovered how challenging it is to book the ship's specialty restaurants....
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Reality Check columns
The change in the air goes beyond the election
The smart traveler is doing two things, and the smart advisor had better be quick to keep up with these changes.
Filling jobs, a la Jobs
Who's my agency mentor? You might have heard of Steve Jobs?
Don't get why we don't sell air? Our clients do
Every travel professional needs to specialize in something broad or something specific. We have a fairly sophisticated...
Fighting the good fight -- even on Sunday
Ours is the dream-fulfillment business. Yes, we have beaches and castles and charming cities high on a hill. But travel can...
Remember when travel agencies needed customer parking?
Our profession has changed. In the Travel Institute's industry report last year, it said that 71% of travel agents now work as...
Here's a bucket-list item that is getting old
I am trying to meet up with a specific individual who happens to live a fair distance away.
Paradise is a flight and a drive away
The Turks and Caicos Islands are as drop-dead gorgeous and wonderful as the press reports tell us. But first, you have to go...
There's a new hurdle for agencies, and I'm as stumped as you
While our business models may be very different, I am having the same challenges you are when it comes to finding the best...
Meanwhile, in the rest of the world
I thought it might be a good time to look at how things are going abroad, where everything is hunky-dory -- or is it? Here are...
What we learned about our clients last year
Clients are patriotic, support legalization of marijuana, own firearms, frequently use smartphones, have mixed responses toward...
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Allegiant Air will install first-class seats
Salamander's former D.C. hotel relaunched as The Potomac
Airlines' on-time performance is in decline this summer
MSC Cruises to open a beach venue in the Dominican Republic
Luxury hotel brands feature multiple properties in curated itineraries
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