Corporate Travel

American hadn't employed a chief customer officer since Alison Taylor retired in 2023.

American Airlines appoints chief customer officerAmerican CEO Robert Isom said Heather Garboden will head up a "new customer experience organization."

Southwest plans to begin booking of assigned seats and extra-legroom seats late this year for flights beginning sometime in 2026.

With new cabin products coming, Southwest accelerates NDC developmentSouthwest is ramping up NDC investment as the airline prepares to sell extra-legroom seats and introduce assigned seating.

The Omni New Orleans will have 100,000 square feet of meeting space, several restaurants and bars, a rooftop pool deck and a destination spa.

Omni receives go-ahead to build convention center hotel in New OrleansOmni will own and operate the 1,000-room Omni New Orleans, which is expected to open in 2029 across the street from the...

Southwest will color-code its retrofitted interiors. Extra-legroom seats in light blue, standard seats in deep blue.

Southwest postpones start date for installing extra-legroom seatsThe airline won't begin reconfiguring aircraft with extra-legroom seats until the middle of 2025. It had planned to start...

The JetBlue Premier Mastercard has an annual fee of $495. Applications opened on Jan. 29.

JetBlue introduces credit card for premium flyersThe JetBlue Premier Mastercard will offer each cardholder and a guest free access to JetBlue's first branded lounges.

JetBlue has struggled over the past two years along with several other discount U.S. carriers as consumer preferences have tilted toward more premium service.

JetBlue stock tumbles after release of a discouraging 2025 outlookThe airline, which is working through a cost-cutting and service evolution plan, saw its stock price plunge almost 30% in...

American's corporate share took a hit when the airline heavily pursued direct and NDC bookings in parts of 2023 and 2024.

American Airlines continued work to regain corporate business in Q4American reported an 8% increase in business travel revenue and negotiated new deals with several travel agencies.

Mark Pestronk

Why the DOJ is wrong on Amex GBT-CWTI was very surprised by the DOJ's lawsuit, and its timing.

Breeze Airways said it compiled more than $200 million in revenue in the fourth quarter, driving an operating margin of over 4%.

Breeze Airways navigates headwinds, turns first quarterly profitIt's been a slow road to profitability for the low-cost carrier. CEO David Neeleman is confident that Breeze has turned a...

JetBlue's extra-legroom seats.

JetBlue reveals details about extra-legroom bundleThe bundle includes up to three alcoholic beverages, overhead bin space, priority security access at select airports, early...

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