DHS debuts redress inquiry program with Web site: Travel Weekly

DHS debuts redress inquiry program with Web site

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The Dept. of Homeland Security has launched a Web site to aid airline passengers who may have been mistakenly placed on the government's no-fly list.

First announced in late January, the DHS Traveler Redress Inquiry Program Web site [www.dhs.gov/trip], went live on Feb. 21.

"We're making travel more efficient and secure by offering a convenient redress process," said Homeland Security Secretary Michael Chertoff in a statement. "Eliminating false-positives makes the travel experience more pleasant for legitimate visitors, and it frees up our front-line personnel to apply even greater scrutiny of those individuals who truly present safety and security risks."

The DHS said the secured site enables travelers to outline their concerns regarding misidentification.

Once investigated, corrected information on misidentified passengers is shared with applicable DHS agencies, such as the Transportation Security Administration, U.S. Customs and Border Protection and the State Dept., as well as airport and airline operators, if necessary.

The TRIP program was proposed jointly by the DHS and the State Dept. as part "Secure Borders, Open Doors" a multifaceted strategy rolled out in January 2006 to bolster border security and expedite travel procedures to and within the U.S.

The program received broad support from the travel industry, which has long sought a remedy for travelers mistakenly placed on the no-fly list.

To contact reporter Michael Milligan, send e-mail to [email protected].

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