First in Service Travel (F1S) has fully rolled out its own after-hours support for advisors. The service is branded as F1S Service Around the Sun.
The initiative soft-launched in March and is now fully operational for travel advisors. Starting this fall, it will be open to F1S clients.
F1S CEO Fernando Gonzalez said a differentiator of F1S's service, compared to other after-hours services in the industry, is that the agency's employees staff it.
"This means the person on the other end of the line has a personal stake in the success of every advisor and client interaction -- aligning with our Fanat1cal Service pillar, which is part of our broader One Global Network philosophy," he said.
F1S has built up its after-hours staff in Canada, Colombia, the Philippines and Spain to support its leisure, corporate and entertainment advisors whenever they need assistance. Service is offered in English and Spanish.