800 Travel Systems, Tampa, Fla., said that through a joint venture
with Sabre, it integrated a live on-line chat feature as a customer
enhancement to its Web reservations site, www.lowairfare.com.
The product will enable 800 Travel Systems sales agents to
answer on line any questions that might arise during the process of
booking an airline ticket, the company said.
Sabre said it is the first CRS to integrate on-line customer
support with an e-commerce booking tool.