PHILADELPHIA -- Rosenbluth Customer Interaction Management (CIM), a
division of Rosenbluth International, is providing customer service
management for Site59.
Site59 is a
travel Web site that provides last-minute travel and entertainment
packages.
Rosenbluth CIM manages customer relationships by providing
customer service via phone and e-mail.
"We are able to extend our customer service expertise to
companies such as Site59, which aim to take their customer service
to the highest level," said Jerry Johnson, senior vice president at
Rosenbluth CIM.
Rosenbluth CIM provides Site59 with daily, 24-hour customer
service support. Rosenbluth CIM is handling Site59's incoming
customer e-mail and phone inquiries via its customer care center in
Campbellsville, Ky.
"Given our recent growth, it was time to further expand our
capabilities and infrastructure to even better serve our
customers," said Adrienne Peres, vice president of fulfillment and
customer service for Site59.
"Rosenbluth CIM provides the expertise we need with strong
resources, facilities and technology for this next step in our
development."
Rosenbluth CIM already services a roster of clients, including
US Air Cargo, National Airlines and UAL.com.
The company said it will announce in the coming months a new
name for CIM. The name change will be accompanied by a strategic
branding and communication program.