TripAdvisor fell from the top spot to No. 2 on Engagement Labs' list of top-performing online travel brands, eclipsed by Expedia.

Engagement Labs ranks online travel brands using a combination of social media mentions and conversations among consumers. It first ranked the brands in April 2017, and this week released the top brands from the period of June to November 2017.

Expedia came out as the No. 1 brand, followed by TripAdvisor. In third place, up one ranking from the April list, was Travelocity, followed by, which fell one spot. The remaining brands,, and Orbitz, ranked fifth, sixth and seventh, respectively, unchanged from April.

To rank the brands, Engagement Labs gathers both online and offline consumer sentiments. It monitors about 500 brands in 15 categories; travel is one.

For online metrics, Engagement Labs monitors social media platforms like Twitter, Facebook, blogs and forums. For offline metrics, it uses online consumer surveys that poll participants about conversations they've had in the past 24 hours, and ask if they discussed any specific brands.

"There were small, but important, shifts in the top four brands over the last six months," said Maggie Fosdick, vice president of client success. "Expedia moving into the No. 1 position is less about Expedia's improvement and more about TripAdvisor's declines."

TripAdvisor saw a "notable decline" in online sentiment scores, she said, "meaning people were speaking more negatively about the brand."

Fosdick attributed that to negative publicity last year over deleting some user reviews.

"Their offline sentiment score has largely held steady, however, which is generally a sign of stability for the brand," she said.

Fosdick attributed Travelocity's bump to "innovative marketing tactics" and "attractively priced vacation package promotions."

For instance, Engagement Labs pointed to an email marketing campaign offering $400 vacation packages to customers.


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