LAS VEGAS -- Worldspan introduced an Internet-based system
scheduled to go live by the end of October.
The new system enables agents to go back and forth between the
Internet and the CRS from within a single application.
In addition, bookings made on the Internet can be tracked in the
same accounting system that tracks bookings made through the
reservations system. The new features are enhancements of the Go!
portal currently in use.
Three primary components are included in a new resource center
accessible from the portal: Worldspan on the Web, Web Airfare and
My Trip and More.
Worldspan on the Web gathers travel booking sites, then
channels Web bookings through an automated bookkeeping system that
enables agents to track Web bookings through the same system as
airline bookings.Web Airfare compares fares in the reservations system with Web
fares from airlines and consolidators and brings back results on a
single display.My Trip and More, through which clients can view or print their
itinerary, is already in use, but the new version incorporates
bookings made on the Internet into the itineraries.Worldspan also introduced a new feature on its reservations
system called Automatic Reissues, which automates the process of
issuing new tickets and recalculating fares when a client's
itinerary changes.
Worldspan claims the system reduces the time from about 20
minutes when done manually to seconds.
In conjunction with its new Web technologies, Worldspan, in
partnership with Lotus, is offering a program of Internet-based
training for the new products.
The programs will enable agents to participate on line with
instructor-led training sessions.