Technology

Artificial intelligence driving KLM's social media strategyThe Dutch carrier said it can manage many interactions without a live agent.

2017: Year in Review

2017: Year in ReviewIt was a banner year for much of the travel industry. Yet several challenges -- from President Trump's policies and rhetoric to...

KLM bot offers packing advice on Google HomeBB (short for Blue Bot) gives passengers advice on what to pack based on their destination, trip duration and local weather.

Google travel searches now offer pricing alertsGoogle Flights will alert the user as to when it’s best to book flights, and hotel searches will include tips indicating...

Ryanair sues Expedia, alleging illegal content 'scraping'According to a filing with the U.S. district court in Seattle, the carrier accused the OTA of unlawfully pulling content off of...

Amadeus exec says private channels just another tool"We feel that by opening up a number of technological alternatives and opening up many models in which agencies have access to...

Booking.com chatbot widely availableThe Booking Assistant uses facets of artificial intelligence to help answer customers' questions about their hotel stay.

For the lowest airfare, book a month ahead and on a Sunday

For the lowest airfare, book a month ahead and on a SundayAccording to the ARC 2018 Air Travel Outlook Report, even corporate travelers are booking well in advance of their departure...

Expedia Inc. chairman Barry Diller at the Expedia Partner Conference 2017.

Info leak had Barry Diller telling CEO that Uber chose himAt the Expedia Partner Conference, Diller told the story about Dara Khosrowshahi's departure from the company.

"The technology revolution is absolutely happening," said Expedia CEO Mark Okerstrom.

Expedia CEO: Technology will win the day in travel"In the race of man versus machine, in the area of delighting the customer, so far man has won," Mark Okerstrom said during the...

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