Doug Lansky
It's easy to lose sight of the idea that most people are
coming to experience the city, not the hotel (and certainly not the
flight), so there should be at least as much effort put into planning
what happens outside the hotel.
This is where the visitor experience can be customized and turned into a magical and unforgettable and authentic experience.
Gonzalo Robredo, former president of Buenos Aires Tourism and former boutique hotel owner, has a unique perspective on what travel advisors and hotels could (and should) be doing to improve the visitor experience.