The Four Seasons team knew their Maui resort needed to be refreshed. So, in late 2014 a team of executives gathered at the Wailea property to assess what needed to be changed and take proposals from three design firms.
The last time the resort was renovated was 2008, and certain elements were starting to look dated.
"We knew we needed a renovation, that was not in question," said Mark Simon, Four Seasons Maui marketing director, and one of the people at the meeting. "The rooms looked like they were from another era. We needed to jump ahead to a new era, and set the bar for what a room should look like."
The accommodations received a lot of attention, with much of the redesign work focused on the 383 rooms and suites. They were redone with an eye toward new technology, guests' need for connectivity, and a modern feel and color palette. The lanais attached to guestrooms got all new furniture, and each room now sports a 65-inch HD TV.
"We also have a very large public art display, and we installed a new art collection to match the colors of the new rooms. The suites got their own private art collection that is different from the guestrooms," Simon said.
They also refreshed the landscaping on the resort's hill that overlooks the ocean and beach. The hillside is dotted with "sanctuaries," seating areas with chaise lounges that can accommodate two, four or eight people, that feel secluded and private thanks to ample coverage from shrubs and others plants and flowers.
"We have a relatively small footprint," Simon said of the 15-acre resort. "We wanted to focus on creating new areas where guests can get away from it all. So, all over the resort we've tried to create areas where you feel like you're the only people in the world and you still have that high level of service."
Other fine touches added during the revamp include new poolside landscaping, adding "wellness options" to the each restaurant's menu, and new event spaces including two lawns with ocean views.
In addition, the resort offers a host of "Unforgettable Experiences," activities and programs that can be crafted to a guest and their group's needs and desires. The experiences include a helicopter trip to tour a Kona coffee farm on Hawaii Island, nature and underwater photography excursions, and a private evening at the resort's secluded serenity pool.
Guests can tailor the experience to what they are most interested in, or craft their own adventure that the staff will help schedule. In fact, each one of the established "experiences" started off as a one-off idea from a guest that Fours Seasons' staff facilitated. Each of the resort's 21 suites comes with a dedicated personal assistant to make sure guests get the most out of their stay.
"That's the point of whole thing. We have 1,100 employees for 380 rooms," Simon said. "We have a high employee to guest ratio and can do things that others cannot."