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How to deal with frivolous lawsuits
Your basic goal in drafting terms and conditions should be to maximize self protection, as long as your terms are likely to be...
The antidote to travel anxiety: Being informed
Editor in chief Johanna Jainchill reached out to Mignon Houston, deputy spokesperson for the U.S. State Department, to discuss...
Marriott plans to significantly expand footprint in Mexico
The company has 60 new properties in the region in store by the end of this decade, with more in the pipeline, aiming to add...
U.S. News released its list of top 10 river lines -- why that's significant
It's further proof that river cruising has gone mainstream.
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Legal Briefs
Arbitration may be the best solution to dispute over contract
Q: A major corporate client accused us of breaching our contract and terminated it. We disagree. What can we realistically do?
Demonstrating cooperation crucial to escaping legal troubles
Q: What are your recommendations for lessening the damages from legal problems that agencies face today?
Screening independent contractors and other precautions
Q: You recently covered the top legal problems that agencies face. What can we do to prevent these things from happening?
Contractor fraud, state fines and other serious legal problems
Q: What are the top legal dangers that agencies face, and what can we do to lessen our risks?
Well-drafted employee handbook can help prevent legal woes
Q: Some experts have noted that an employee handbook creates potential legal problems. What are those problems, and should we...
Bookings for former client's employees a risky proposition
Q: Our agency lost a major corporate account to a mega agency but some of the travelers have expressed the desire to continue...
7 reasons to have written contracts for corporate accounts
Q: Is there some trend in corporate travel to have written contracts in place? Why would we need such contracts?
Agent may be liable for itinerary error despite notice in email
Q: Would a notice in emailed itineraries asking clients to notify us within 24 hours of any mistakes absolve us from liability?
Carnival's initiative should address commission agreements
Q: Over the summer, Carnival launched its Conversations initiative. My agency has a commission agreement with Carnival that...
Group contract's content should reflect parties' relationship
Q: How would I go about writing a group contract? Is there a form or checklist that I can start with?
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