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How to deal with frivolous lawsuits
Your basic goal in drafting terms and conditions should be to maximize self protection, as long as your terms are likely to be...
The antidote to travel anxiety: Being informed
Editor in chief Johanna Jainchill reached out to Mignon Houston, deputy spokesperson for the U.S. State Department, to discuss...
Marriott plans to significantly expand footprint in Mexico
The company has 60 new properties in the region in store by the end of this decade, with more in the pipeline, aiming to add...
U.S. News released its list of top 10 river lines -- why that's significant
It's further proof that river cruising has gone mainstream.
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Legal Briefs
Agents unfamiliar with suppliers have a duty to investigate
Q: I am an experienced travel agent, but for many years, I have been confused about the exact nature of my legal duties to...
Agency seller's earnout proving scant as buyer loses clients
Q: I sold my agency for a price based on an earnout over three years. The installments have been smaller than I anticipated. Is...
Fines highlight importance of complying with codeshare rules
Q: What, exactly, do we have to do to ensure that we comply with codeshare rules?
For fledgling tour ops, contracts and other steps to take
Q: I am planning to start up a small tour operation. Can you tell me the steps that I would need to take to become legal and...
For agencies of all sizes, some steps to maximize sale price
Q: I want to sell my agency and retire in the next few years. What steps should I be taking now to prepare for the sale?
Be aware of FTC cooling-off rule when making off-site sales
Q: Our agency sponsored a cruise night at a hotel and one of our agents sold a last-minute cruise on the spot. Two days later,...
Contracts are defined by their content, not by format or name
Q: What, exactly, is the difference between a "contract," "agreement," an "order," a "license" and a "lease"?
Agency pursuing a competitor's IC is threatened with lawsuit
Q: One of our competitors has an independent contractor (IC) whom we would like to retain. After we first solicited the IC, our...
Ask GDS vendor to change contract's vague, outdated wording
Q: Why are technology contracts so terribly written? The pricing clauses are vague. The basic description of the service or...
To reduce risk, it's best to be upfront with clients about operator
An agency seeking to present a tour as its own should weigh the risk vs. the benefits.
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