Travel Weekly is proud to present the winners of our 14th annual Readers Choice Awards.
The awards are presented to the industry's suppliers who led the way in product and service during the past year. The winners, one for each of 78 categories, represent the best of the best of the travel industry, in the airline, car, hospitality, rail, GDS, agent education, tour, cruise, destination and theme park sectors.
The 2016 awards were presented Dec. 15 during a black-tie gala dinner and ceremony at the Conrad New York.
The nominees and award recipients were chosen in two rounds of voting by Travel Weekly's readers. The
open ballot phase of the voting was conducted during the summer.
Readers were invited to write in the names of any company they believed
best exemplified that particular category. The leading vote recipients
were identified as finalists, and voting on finalists took place through
November 2016.
It was a year of repeats in the Airlines category. As it did in 2015, Delta took the honors in Domestic (its sixth consecutive win in that category), Sales & Service and Overall (its third win in that category). Rounding out the Airlines winners, United won for Global Network and Virgin Atlantic won for International, as they did in 2015, and Emirates won for Business/First Class, the carrier's fifth win in that category.
View all airline finalists.
Hertz scored its 14th consecutive Readers Choice Award for International, but Enterprise Rent-A-Car broke the former's 12-year winning streak stateside, nabbing a win for Domestic.
View all car rental finalists.
Royal Caribbean International upped its Readers Choice haul this year, with five wins vs. four last year: for the Harmony of the Seas, in the Cruise Ship: New category; for the Allure of the Seas in the Cruise Ship: Overall Individual category; for its Caribbean itineraries; Sales & Service; and Overall.
Sister line Celebrity scored a trio of wins: Europe, Premium and Cruise Ship: Premium, for the Celebrity Reflection.
Princess Cruises continued its Alaska winning streak with a 13th victory in that category, but this year lost out to Carnival Cruise Line in the Domestic category.
Norwegian Cruise Line won for Hawaii/Pacific and Entertainment (a new category this year), Seabourn took the honors in the Under 1,000 Berths category and Disney repeated its win for Family Experience. Holland America Line scored a pair of wins, for World Cruise Itinerary and for Half Moon Cay in the Private Island category, a new one for this year. Also new this year was the Cuisine category, won by Oceania Cruises.
In the category of Cruise Ship: Luxury, Cunard Line's Queen Mary 2 scored its 13th consecutive win, while Crystal Cruises took the honors for Cruise Line: Luxury.
Among river cruise lines, Viking scored in the River Cruising and River Cruise Sales & Service categories, while AmaWaterways' AmaSonata was recognized as the readers' pick for river cruise ship.
View all cruise line finalists and cruise ship finalists.
Stateside, it was a repeat victory for the Aloha State: Hawaii took honors in the category of U.S. State for the 13th year in a row. And among Hawaii's islands, Maui got its 13th consecutive nod. Back on the mainland, Las Vegas nabbed its 12th Readers Choice Award for U.S. City.
South of the border, Riviera Maya won its 13th straight Readers Choice Award for Mexico; up north, Vancouver repeated its Canada win and Whistler its Ski win.
St. Lucia claimed its fifth win in the Caribbean category, and Costa Rica won its 12th consecutive award in Central/South America.
Ireland won for Europe for the third straight year; South Africa and Australia repeated their 2015 wins in the Africa and Asia/Pacific categories, respectively.
View finalists in the Hawaiian Islands, U.S. city, U.S. state, Mexico, Canada, Caribbean, Central/South America, ski, Europe, Africa and Asia/Pacific categories.
Sabre, the oldest of the major GDSs and the leading U.S. system by market share, was this category's winner for the eighth year running.
View all GDS finalists.
In the Domestic category, Marriott International scored its 13th consecutive win; it also won for Overall Hotel Group (for the third year in a row) and Sales & Service.
Meanwhile, Starwood Hotels & Resorts Worldwide, which Marriott acquired last year, won in the Asia and Hawaii/South Pacific categories.
Sandals continued to dominate the Caribbean and All-Inclusive categories with its 14th and 11th victories in those respective categories. Meanwhile, the Mexico and Europe categories saw new winners: Hyatt/Playa Resorts and InterContinental Hotels Group, respectively.
Ritz-Carlton Hotels & Resorts took the honors for Luxury for the sixth consecutive year, and Westin Hotels & Resorts won in the Upscale category for the ninth year in a row.
Hampton Inn continued its reign in the Midpriced category with a ninth straight win, and as it did last year, Karisma Hotels & Resorts won in the Boutique category.
View all hotel finalists.
The St. Regis Bora Bora scored its ninth consecutive win in this category. The property features the largest overwater and beach bungalow villas in the South Pacific.
View all resorts worldwide finalists.
In this category's second year, the Fairmont Chateau Whistler in British Columbia once again emerged victorious. North America's largest slopeside hotel, the property features 550 rooms.
View all ski resorts finalists.
In this new category, Allianz Global Assistance emerged victorious from a field of five competitors. Allianz Global Assistance provides insurance to 21 million customers annually.
View all insurance provider finalists.
Rocky Mountaineer pulled ahead of the competition with its eighth straight win in this category. The company offers vacation packages on rail routes throughout British Columbia, Alberta and the Canadian Rockies.
View all rail vacation finalists.
Walt Disney World remained unbeaten in this category with its 14th consecutive victory.
View all theme park finalists.
Delta Vacations once again racked up a pair of wins, in the Domestic Packaged and Packaged Overall categories. Trafalgar Tours scored its own pair of wins, for Domestic Escorted and International.
In the Packaged Sales & Service category, Travel Impressions took top honors once again; it's the company's second victory in the category. Meanwhile, Globus repeated its win in the Escorted Sales & Service category as well as emerging victorious for Asia/Pacific and Europe
In other regional categories, Funjet Vacations won for the Caribbean; Pleasant Holidays for Hawaii, its 13th consecutive victory in that category; and Apple Vacations for Mexico (another 13-timer).
Abercrombie & Kent won in the Africa and Luxury categories for the 12th time. Tauck won for Canada (its seventh consecutive victory in that category), and it also took the honors for Escorted Overall.
Finally, Adventures by Disney scored its second win for Adventure, a category that launched with the 2015 Readers Choice Awards.
View all tour operator finalists.
Princess Cruises took the honors in this category for OneSource Academy. The academy offers dozens of classes covering both Princess and Cunard through the OneSource Travel Agent Center portal.
View all travel agent educational program finalists.
Norwegian Cruise Line beat out a field of resort and hotel operators, tour operators and other cruise lines for this win. Agents who become Norwegian Specialists automatically qualify for a free cruise for two.
View all travel agent loyalty program finalists.