Businesses form partnership to promote, improve U.S. image

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WASHINGTON -- Travel industry businesses ranging from Anheuser-Busch to Walt Disney World & Resorts have teamed together to form the Discover America Partnership in an effort to both alert policy makers on Capitol Hill of America's waning image overseas and offer strategies to improve it.

The partnership's key objective is to educate policymakers on the travel industry and how it can play a role in international diplomacy.

"The role that industry can play economically is understood and appreciated," Geoffrey Freeman, the Partnership's executive director told TravelWeekly.com. "But the role it can play in public diplomacy is not recognized and not appreciated and it is our job to make policy makers appreciate it."

The partnership, which launched during a press conference on Capitol Hill Sept. 13, dovetails with several efforts by the travel industry to raise the issue with policy makers.

The efforts officially began with the World Travel & Tourism Council convention in Washington last April and continued this month with the presentation of a 38-page "Restoring America's Travel Brand" report delivered to Commerce Secretary Carlos Gutierrez on Sept. 5 and then with the Travel Leadership Summit on Sept. 12, during which travel industry representatives met with members of Congress.

Among other things the industry believes the government should, in a post-9/11 environment, secure U.S. borders, but at the same time remain welcoming to inbound visitors.

"We live in an environment where there are risks and rewards," Freeman said. "Currently, all of the risk is associated with travel and all the reward is associated with security. We need to get into a debate -- we need to create a debate -- where there is reward associated with travel. We need to insert ourselves into that debate. We need to make policy makers listen to us."

The travel industry contends that there has been an unintended consequence resulting from a growing world perception that the U.S. government is more interested in security and less interested in welcoming visitors.

According to a study released last May conducted by Pew Research, in most nations, favorable opinion of the U.S. is far below 50%.

Certain U.S. government policies, including visa restrictions and the war in Iraq have contributed to the decline in overall opinion, the study said.

The travel industry contends that the world's view of the U.S. would improve if the U.S. did more to encourage inbound tourism.

"The Pew study shows that feeling for Americans is far above the favorability of America," said Roger Dow, president and CEO of the Travel Industry Association during the press conference. "Favorability [of both Americans and America] skyrockets ... when people have visited this country. They return home feeling 42% better [about the U.S.] than folks who have never been here. If you were an automobile [manufacturer] and folks told you that if someone test drove your car, that they would feel 42% better about your brand, wouldn't you [encourage] test drives?"

Sensing the U.S. no longer welcomes visitors, many international travelers have gone elsewhere. As a result, America's share of the global travel market has declined. It is estimated that, as a result, the U.S. lost $43 billion in inbound tourism related revenue in 2005 alone.

The economics of the travel and tourism industry is not the only thing being affected by the way other's see the U.S.

"The world's diminishing view of America has very real consequences not only for American business in general and for travel and tourism in particular, but for the nation's overall security," said Jonathan Tisch, chairman and CEO of Loews Hotels and chairman of the Travel Business Roundtable.

Rep. William Delahunt (D-Mass.) a member of the House International Relations Committee said the U.S. image problem overseas could undermine efforts to combat terrorism.

"There are profound economic and diplomatic consequences," Delahunt said.

In an April 2005 report issued by the Government Accountability Office, Congress' investigative arm, Delahunt said, "Anti-American sentiment is broadening and deepening all over the world. Such anti-American sentiment can increase foreign, public support for terrorism directed at Americans, impact the cost and effectiveness of military operations, weakening the ability of the U.S. to align with other nations and negatively impact our commercial relationship in a global economy in pursuit of common policy objectives."

Delahunt said negative U.S. sentiment is not limited to the "Islamic world. Data indicates that the approval rating of the U.S. in Great Britain has declined some 27% in the last six years. Twenty-three percent of the people in Spain have a favorable opinion of the U.S. This clearly implicates our foreign policy objectives because without the support of people in nations that are traditional allies of the U.S., we will not have partners in the war on terrorism."

The Discover America Partnership contends that more can be done to welcome visitors and promote visits to the U.S. It intends to attract at least 10 million more visitors to the U.S. annually.

To contact reporter Michael Milligan, send e-mail to [email protected].

Get More!

To view the entire "Restoring America's Travel Brand" report, go to TravelWeekly.com'sSource Docssection under theResearchtab and view the information within the "Advisory board educates gov't on improving U.S. brand image" document.

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