IHG goes to 24-hour cancellation policy

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InterContinental Hotels Group is introducing a policy enabling customers at most hotels to cancel without penalty if they give at least 24 hours' notice.

The move comes about a month after Marriott International tightened its cancellation policy, requiring guests at most hotels to give 48 hours' notice to cancel without penalty.

IHG's new policy will go into effect next month across most of IHG's chains (Holiday Inn, Holiday Inn Express, InterContinental, Staybridge Suites, Hotel Indigo, Crowne Plaza, Even and Candlewood Suites) in the Americas and Europe, and by October for the Middle East, Africa and Asia, excluding China (where most hotels already have a same-day cancellation policy).

Kimpton Hotels and Restaurants chain will retain its 48-hour cancellation policy.

"IHG's previous cancellation policy varied by both region and brand, and this new change will mean that the majority of the IHG estate will now operate under similar terms," said an IHG spokesperson.

Hilton said last month that its cancellation policies vary at hotels, and an online search verified that. Some properties had 24-hour windows and others had 48. And, 72-hour cancellation deadlines are not uncommon in the industry.

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