With the Covid-19 crisis sapping travel demand, ASTA is encouraging suppliers to make commissions available to travel advisors at the time of booking and GDSs to suspend or waive booking shortfall penalties.

In a message to members, ASTA president and CEO Zane Kerby said many suppliers have already revised commission payment practices so advisors are paid when they make a booking as opposed to at the time clients travel.

“This support to the ASTA agency community, in recognition of the value they bring to travel distribution, is greatly appreciated during this difficult time, and especially by those small-business members whose livelihoods have been gravely impacted,” Kerby said.

He thanked suppliers that have made the change and encouraged others to do the same, recognizing the importance of the distribution channel.

Kerby also wants GDSs to suspend or waive booking shortfall penalties.

“Without question, the further financial hardship presented by these penalties to the loyal agency community -- so valued in the distribution space -- at a time when the impact to booking volumes is far beyond their normal control warrants this consideration,” Kerby said.


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