30SecondsToFly, a technology company focused on artificial intelligence-based automation software for travel management companies, has created an online course for agents to become familiar with working with chatbots.

The course launches July 9, on e-learning platform Udemy for $99.99. 30SecondsToFly has also entered into a partnership with ASTA, under which the Society will make the course available to members free as part of its educational resources.

30SecondsToFly co-founder Felicia Schneiderhan said the course was created as a result of the coronavirus crisis, which has put many TMC and call center agents out of work. 

At the same time, Schneiderhan said, TMCs are gravitating toward solutions that automate interactions with travelers, like chatbots. The pandemic is “almost like a catalyst for this new contact center automation technology to become a new standard.”

After integrating her company’s solution with TMCs, Schneiderhan said she realized agents often needed quite a bit of training on the new software. And with business slower than usual during the pandemic, she used her time over the past two months to develop the new course.

“Quite clearly, we have knowledge that is very valuable for travel agents, but at the same time this knowledge is very guarded,” she said. “You won’t find it on the internet … because it is such a new thing. There are no online courses, no webinars. There is really no structured information out there.”

The course covers AI-based automation generally, not 30SecondsToFly’s specific product. It is broken down into four sections consisting of three learning modules each. Its topics range from basic elements, like what is AI and call center automation to more specific topics like what kind of writing style to use when communicating with travelers.

30SecondsToFly has been developing AI-based call center technology since 2016. Its customers include Flight Centre Travel Group and Travel Leaders Group.

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