Jamie Biesiada
Jamie Biesiada

Between terrorist attacks, natural disasters and a slew of other things that can go wrong while traveling, it's normal to have some clients that have questions: Will they be safe? Is their destination traveler-friendly? Should they even travel at all?

While there are no absolute certainties, if an agent is comfortable with the destination, they should encourage their clients to go with the help of education, according to Mo Noubani, president and founder of the Travel Box International in Orlando.

"There's something negative and positive about every place we go to," he said. 

But with the right level of education about a destination and by using tools like the State Department's Smart Traveler Enrollment Program (STEP), agents should encourage their clients to explore the world, even if they have questions.

"I'm not saying go book somebody to North Korea tomorrow, but by the same token, I do think that being encouraging is a good thing within the reasonable realm," Noubani said.

Noubani urges agents to carefully research destinations, arming themselves with information.

"Educate yourself, especially as a professional who sells travel," he said. "You are the person, you are the voice of the industry. Educate yourself. Get your client the facts. They always have the full right to know what the facts are, and always let them know what are the precautions."

He recommended using tools from the government to delve into precautions that might be necessary for any given destination, like the State Department's website, travel.state.gov

The website includes resources for every country, ranging from travel advisories to safety and security information and more. It also has special features, like resources for women travelers, LGBT travelers, cruisers and more.

Noubani said agents can, and should, enroll their clients in STEP.

It is free to enroll in the program. Travelers (or their agents) enter where and when they will be traveling as well as contact information. In case of some kind of emergency, the nearest U.S. Embassy will contact them with help. Travelers are also asked to provide an emergency contact, in case of emergency.

Lastly, Noubani encouraged agents to network with their peers regarding destination education and more.

"Together, when we keep the conversation open, is where we can find how to better serve the traveling public," he said.

Comments

From Our Partners


From Our Partners

Escape to the Wild Atlantic Way
Escape to the Wild Atlantic Way
Watch Now
Guide to Wellness
Guide to Wellness
Read More
Evolve Your Clients Idea of a Galapagos Vacation
Evolve Your Clients Idea of a Galapagos Vacation
Register Now

JDS Travel News JDS Viewpoints JDS Africa/MI