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Apologies for my 'Flops' flub
The 'Flops' exhibition in Paris this spring inferred that failure may be necessary before innovation truly succeeds.
How to deal with frivolous lawsuits
Your basic goal in drafting terms and conditions should be to maximize self protection, as long as your terms are likely to be...
The antidote to travel anxiety: Being informed
Editor in chief Johanna Jainchill reached out to Mignon Houston, deputy spokesperson for the U.S. State Department, to discuss...
Marriott plans to significantly expand footprint in Mexico
The company has 60 new properties in the region in store by the end of this decade, with more in the pipeline, aiming to add...
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Agent Issues Insights
Selling with confidence and taking advantage of leads
A love of cruises and a need to work from home brought Janel Fidalgo to the travel industry eight years ago. Today, she's the...
Opportunity in the family and multigenerational market
Home-based agents would be wise to consider making family travel a specialty, said Rainer Jenss of the Family Travel...
Harnessing a database to dive into niche markets
Consultant Steve Gillick recommends using client databases to test of the feasibility of entering a special interest. Here, he...
The benefits of targeted Facebook groups
"A Facebook group can be set up as a spot for folks interested in that tour to Ireland to learn more about the tour and to have...
Videos that showcase tour partners and destinations
The videos help encourage agents to show their clients the ins and outs of how tour programs are conceived and arranged.
Years after going solo, this agent never looked back
Susan Sparks was "a duck out of water" in a rigid corporate environment until she set out on her own, eventually making Travel...
A powerful selling tool: an agent's stories
"Stories touch the heart of the audience using an emotional link," said industry veteran Gwen Kuelber.
Travel agents need to become experts, and flaunt it
Travel agents are increasingly competing against new industry entrants that claim an expertise they don't really have.
From agent to agent, advice on selling cruises (and more)
"Everyone had a million questions and they kept sending me emails with more questions, and I realized that I could write a...
How one agent branched out and coped with the transition
One strategy enabled Wendy Quinn to successfully manage one of the biggest issues that home-based agents face: isolation.
More Agent Issues Insights
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