American Express has acquired Mezi, creator of a virtual travel assistant powered by artificial intelligence (AI).

American Express Ventures invested in Mezi in 2016. The company was founded in 2015.

The app lets users send message requests for hotel rooms, flights or restaurant reservations.  Mezi users type their travel needs in a chat, and Mezi uses the traveler's previously stored preferences to return travel options that can be booked via the service.

If the AI can't fulfill a request, a travel agent steps in, though the AI learns from the interaction for future queries.

Last summer, the company launched Mezi for Business. And in November, Mezi was the runner-up in the emerging technologies category at the Phocuswright Innovation Platform. Mezi also won the OAG Award for AI Innovation.

Mezi co-founders Swapnil Shinde and Snehal Shinde will remain with the company.

Comments
JDS Travel News JDS Viewpoints JDS Africa/MI