Marc Lewis was in Caesars Palace in Las Vegas last year,
looking around at all the people nearby, when a light bulb went off. It would
be easy, he realized, to connect with like-minded travelers if he could
virtually “check in” at the hotel, letting others know he was there.
The next day, Lewis got to work. As the founder of Social
Media 180, among other companies, he was already well equipped to develop a way
for travelers to connect, since Social Media 180 specializes in developing
social media campaigns and websites.
That October, the HelloTel app launched in the Apple App
Store; a month later, it became available for Android. The company introduced an Apple Watch version, and the
app itself was updated with new designs.
The concept is simple: The app creates a social network for
travelers where they can check in at a hotel, see others nearby and interact
with them by offering “kudos” to their posts, commenting on their status
updates or even sending private messages.
It offers an easy way for anyone who is comfortable with
social media to find someone with whom to have a drink or dinner. But the
platform that powers it, ProximiTel, is more complex; it offers hotels and
retail businesses the opportunity to gain access to demographic data from HelloTel
check-ins, and even the ability to send push notifications to app users.
Travelers who download the app sign into it using either
Facebook or LinkedIn, giving them the option to use it for social or business
Originally, Lewis said, the app was meant expressly for
business users. But when it appeared in the app store, an initial wave of
publicity highlighted the social aspect. The Huffington Post even called it
“Tinder, but for hotels,” referencing the popular dating app that lets users
quickly cycle through potential matches.
Today, the app is split 50/50 between business and social
users, though Lewis said HelloTel is refocusing on the app’s business uses.
According to Sean Murphy, head of public relations, HelloTel is approaching
All those users could provide a lot of data to hotels that
sign up via ProximiTel, which offers them some demographic data free simply by
registering; there are also paid subscriptions that offer more. Lewis said the
data can be used for targeted marketing campaigns, analytical purposes and more.
While users must agree to provide personal data to use the app, it does not
identify them by name.
Now, hotels can also purchase iBeacon technology, physical
devices that Lewis said are about the size of a quarter and can send
location-based push notifications to
HelloTel users. The hotelier can place the iBeacons in
strategic foot-traffic locations where they identify and communicate with any
passing user of the app.
Those communications can range widely in complexity. A
simple example, Lewis said, might involve a person walking past a hotel’s front
door getting a notification to sign up for the hotel’s email alerts in return
for a discount on a dinner at the hotel’s restaurant that night.
On the more complex side, he said a beacon placed at a
shop’s window could identify a HelloTel user who has stopped and looked at an
item for a predetermined length of time that would categorize them as a “window
shopper.” The beacon might not send out a notification at that time, but the
person would be identified; that information could then be used to generate a
sponsored Facebook post appearing in their feed, offering a certain percentage
off the items they were window-shopping
The technology is still growing, and Lewis said he expected
to make more announcements about HelloTel and ProximiTel later this year.