Crystal River Cruises' Crystal Bach was hit by a cargo vessel while it sailed overnight on the Rhine, damaging windows in the Waterside Lounge and in some suites.
No one was injured in the collision in the early morning hours of Oct. 25, a spokeswoman said. She declined to speculate on a cause, saying an investigation is ongoing.
While the Rhine has been suffering from record low water levels this fall, closing ports and disrupting sailings, the Crystal Bach was sailing from Rotterdam to Ghent on parts of the river around the Netherlands and Belgium that have been unaffected by the drought that has crippled commercial shipping in Germany. The drought has also forced several river cruise lines to cancel or reroute their vessels to avoid closed ports and dangerously low water levels.
After a full inspection by the ship's captain, chief engineer and local authorities, Crystal said the vessel sailed to Wemeldinge, a Dutch province in Zeeland, where the company made temporary repairs. The ship then continued on its original schedule to Antwerp, Belgium, on Oct. 26, and then to Amsterdam on Oct. 28.
On Oct. 28, Crystal cancelled the ship's itinerary out of Amsterdam to make permanent repairs, transferring many of the passengers to sister ship, the Crystal Debussy.
Guests in the affected suites were given a credit for a complimentary seven-night itinerary in the next three years. The other guests received a 20% refund of their fare.