Delta's division for corporate and travel agency customers, Delta Business, on Wednesday previewed a revamped business platform coming to corporate customers later this year and travel agencies in 2026. Additional features will be "tailored to their workflows," Delta said.
The new platform will replace Delta Professional and simply will be called Delta Business. It will offer "intuitive navigation designed around real-world workflows, a smart search to surface key details in one place for faster access to the information you need, and finally, a streamlined wallet solution that enables companies to deploy resources on demand," said Sara Reid, Delta's managing director of sales and distribution innovation.
For navigation, instead of going into specific applications for certain actions, the new site will offer key information centralized on the dashboard, including account manager details and contact information, Reid said. There also will be "quick access" to real-time support via chat with a global sales solutions specialist.
The new "smart search" is designed to "understand what you're looking for and bringing the right information together in one place quickly and intuitively," Reid said. That includes the ability to ask a question or perform specific searches, such as passenger name record, she added. This function will launch in beta, so it will continue to evolve as Delta receives feedback on it.
The third highlight of the new site is the wallet, which will include three key items: loyalty tokens, which can be used for complimentary Medallion status -- whether awarding a high-tier status for a top traveler or distributing Silver status across a team; amenity points, for use when purchasing a new ticket, changing an existing one or upgrading a traveler's experience; and service points, which can be used to waive unused ticket transfer fees.
Customers will be able to see the value of their wallets at the top of the new dashboard, Reid said, and travelers will receive confirmation of any new status they receive in their SkyMiles account within 24 hours.
The new site also will provide updates on how a company is performing based on their contract with Delta, and all contract documents will be available in one place. A travel manager will be able to adjust the time range to view performance over a specific period, and all metrics will update based on that identified time range, Reid said. They'll also be able to see how travelers are engaging with Delta, including how many are booking with their SkyMiles number, using the Fly Delta app or holding a Delta SkyMiles American Express card.
Source: Business Travel News