The U.S. Customs and Border Protection (CBP) has built a mobile app to serve as a single point of entry for travelers and stakeholders to access CBP mobile apps and services.
By asking users questions, the app, called the CBP One Mobile App, guides travelers to appropriate services, such as reporting their arrival, completing documents or making appointments, based on their specific needs.
The app also allows travelers to streamline their travel into the United States by providing information before or upon arrival or departure.
For CBP stakeholders, the CBP One Mobile App increases transparency by offering access to service requests, live status updates and a direct chat function.
"CBP has designed a one-stop portal of its mobile applications and services that will offer travelers a secure and convenient option to provide information related to their arrival to or departure from the United States," says Diane J. Sabatino, deputy executive assistant commissioner of field operations, CBP.
"CBP has performed a comprehensive review of its services to determine how we can successfully leverage emerging technology to add an extra layer of security and efficiency while supporting the travel recovery efforts."
Rollout has begun for app features including allowing travelers to apply for an I-94, view an existing I-94 or their previous travel history for the past five years and check land border wait times from their mobile devices.
Additional features planned for future releases include pleasure boat reporting, the ability to apply for and update a cruising license, view the status of a Trusted Traveler Program application and schedule CBP services for commercial vessel arrivals and non-perishable cargo exams.
The CBP One Mobile App is available in the Apple App Store and Google Play.