Guest satisfaction at hotels in North America reached the highest level in seven years, according to a J.D. Power and Associates survey.
Hotel operators appear to have made strides in customer-enhancing technological advancements while holding room rates steady in order to boost occupancy, said J.D. Power.
The guest-satisfaction score of 777 was the highest since J.D. Power enacted its current method of scoring in 2006.
Guests were particularly happy with improvements in the reservation and check-in/check-out processes as well as with the relative costs and fees associated with their stays.
Ritz-Carlton, Holiday Inn and Drury Hotels maintained their stronghold in their sectors, while Kimpton and Hyatt Place were among the brands rising to the top of their categories.
Ritz-Carlton edged out Four Seasons to take the top spot among luxury hotels for the fourth straight year. Drury topped the midscale select-service sector for the eighth straight year, while Holiday Inn for the third straight year took top midscale full-service brand.
As for the newcomers, Kimpton led the upper-upscale sector, while Hyatt Place topped the upscale sector.
Microtel Inn & Suites led the economy sector, while Homewood Suites by Hilton and TownePlace Suites were rated best for the upper extended stay and extended stay sectors, respectively.
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