Marriott International and travel tech company Alibaba will test a self-service check-in system that uses facial-recognition technology.

The pilot is being launched this month at the Hangzhou Marriott Hotel Qianjiang and Sanya Marriott Hotel Dadonghai Bay, with the goal of a global rollout across Marriott International's properties in the future.

The project is part of an ongoing joint venture between the companies, which recently launched a pay-after-you-stay booking platform for Chinese travelers called Post Post Pay.

"We are excited to partner with the joint venture yet again to offer an innovative and convenient check-in alternative for Chinese travelers," said Henry Lee, chief operations officer and managing director of Marriott International Greater China and a board member of the joint venture. "Marriott International has a track record of embracing cutting-edge technology to create memorable experiences for guests. With technology, our hotel associates can work more efficiently to do what they do best -- delivering personalized service to our guests."

The companies said the new system cuts the traditional hotel check-in process from at least three minutes to less than one minute, using a kiosk where guests scan their IDs, take a photo and input their contact details. The machine dispenses room key cards after identities and booking information are verified.


From Our Partners

From Our Partners

Discover the New Luxury of West Hollywood
Discover the New Luxury of West Hollywood
Watch Now
Xanterra Travel Collection Main
Xanterra Travel Collection
Read More
2021 Antigua and Barbuda: Paradise Awaits
Antigua and Barbuda: Paradise Awaits
Register Now

JDS Travel News JDS Viewpoints JDS Africa/MI