In the aftermath of the
Brussels attacks, Austin Adventures is relaxing its trip-cancellation policy, allowing a “no questions asked” full refund up to 14 days prior to departure.
This new policy applies to
the ground portion of all of Austin Adventures’ multi-sport, cycling, hiking
and cultural adventures for both adults and families in Europe. Austin
Adventures has itineraries in Austria, Croatia, France, Germany, Holland,
Italy, Macedonia, Scotland, Slovenia and Spain.
The standard policy is a
90-day cancellation cutoff for a full refund (minus the company’s handling fee).
“While we encourage
travelers to consider Europe as a destination, we don’t want to add any
additional stress to the equation,” said Dan Austin, founder and president of
Austin Adventures. “That’s why we have
increased our vigilance and communications on the ground in Europe and have
decided to address booking concerns with a relaxed cancellation policy.”
Austin Adventures said its
consultants also will help customers navigate travel insurance options.