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Apologies for my 'Flops' flub
The 'Flops' exhibition in Paris this spring inferred that failure may be necessary before innovation truly succeeds.
How to deal with frivolous lawsuits
Your basic goal in drafting terms and conditions should be to maximize self protection, as long as your terms are likely to be...
The antidote to travel anxiety: Being informed
Editor in chief Johanna Jainchill reached out to Mignon Houston, deputy spokesperson for the U.S. State Department, to discuss...
Marriott plans to significantly expand footprint in Mexico
The company has 60 new properties in the region in store by the end of this decade, with more in the pipeline, aiming to add...
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Agent Issues Insights
Experience Disney to sell Disney
A slew of coming new attractions and products are driving interest from potential clients. I asked some specialists for their...
The CDC is a valuable resource for agents
The Centers for Disease Control and Prevention tracks outbreaks, shares important travel tips and issues health warnings for...
Knowledgeable agents can ease travelers' doubts
Between terror attacks, natural disasters and a slew of other things that can go wrong while traveling, it's normal for clients...
CEO's advice for succeeding in business
Speaking at InteleTravel's annual conference last month, since-retired American Express chairman and CEO Ken Chenault listed...
Making the case for travel insurance
Travel insurance continues to be a benefit to agents. It's an additional commission, and it can help clients during a number of...
Do's and don'ts for charging fees
Having a fee structure in place can provide a long-term solution for agency revenue that is not dependent on third-party...
Some advice from tour execs
Tour operators' advice for travel agents at the New York Times Travel Show touched on transparency, advocacy for clients and...
Be prepared when winter strikes
This winter has already seen its fair share of snow and frigid temperatures in many parts of the country. What's the best way...
Heat up the cold-weather bump in business
The beginning of the year is often the busiest time for travel advisers, who see an increase in leads and bookings when the...
Your business resolution for 2018
Make this the year you reach out to local media outlets in the hopes that they will feature you when they're looking to talk to...
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Seattle-Tacoma Airport takes wraps off C Concourse expansion
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