Travel advisors get advice on how to tell their stories to legislators

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ASTA executive vice president of advocacy Eben Peck talking to Legislative Day attendees at the Mayflower Hotel in Washington.
ASTA executive vice president of advocacy Eben Peck talking to Legislative Day attendees at the Mayflower Hotel in Washington. Photo Credit: Jamie Biesiada

WASHINGTON, D.C. -- More than 160 travel advisors representing 34 states converged here on Tuesday to meet with legislators and make the case for issues important to travel agencies. 

The advisors were participating in ASTA's Legislative Day, the Society's annual fly-in.

"It's our story, and we're responsible for telling it and for educating," ASTA CEO Zane Kerby told agents during training for the event Monday at the Mayflower Hotel in Washington.

During training, advisors heard from legislative staffers offering words of wisdom for their 15- to 20-minute meetings with congresspeople and their staff members.

"Your message definitely needs to be clear and concise, because obviously they are also pressed for time," said Chara McMichael, chief of staff for U.S. Rep. Randy Weber (R-Texas). She encouraged agents to make their stories personal, and therefore, more impactful. 

Ryan Hedgepeth, chief of staff for U.S. Rep. Brenda Lawrence (D-Mich.), agreed that personal stories are more impactful.

While the Hill can be intimidating, he said, "At the end of the day, we are just people that care about our country. I think all of us on either side of the aisle want to be as bipartisan as we can, when we can."

Hedgepeth also encouraged agents to offer themselves as future resources.

Legislative Day veterans Jackie Friedman, president of Nexion Travel Group, and John Higgins, director of business development for Travelink/American Express Travel, also gave advice. 

Friedman encouraged agents to be ready for a meeting anywhere, including an unexpected one in the hallway, which led to one of her best conversations to date at a Legislative Day. 

Similarly, Higgins encouraged them to be ready for anything, including using most of a meeting to build a relationship and talking about the issues when appropriate.

"We obviously get to see lobbyists and consultants on a regular basis," McMichael said, but those individuals are paid and travel advisors aren't. "That has a greater impact when you walk into a member's office, so that's very important. ... Just the fact that you are here makes a huge difference, so thank you for that."

This year, ASTA had more representation from around the country, executive vice president of advocacy Eben Peck said. In total, 34 states were represented, up from 27 last year. 

While ASTA monitors between 15 and 20 issues that could affect the industry, the Society must drill down on a couple of issues for Legislative Day, Peck said. Ideally, those should be actionable issues -- like asking a representative to sponsor a bill -- and easily explained. The issues should also be bipartisan, where strong pushback is unlikely.

This year, ASTA focused on two issues: lobbying for funds from the Aviation and Transportation Security Act to go exclusively to aviation security and harmonizing the federal test used to determine which workers are employees and which are independent contractors.

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