Outrigger Hospitality Group has announced new cleaning protocols for its properties developed in conjunction with Ecolab, a Minnesota-based technology and hygiene company.
Dubbed "Outrigger's Clean Commitment," the new guidelines apply to all areas of Outrigger operations including host training, social and physical distancing, surface cleaning and disinfecting, general housekeeping, maintenance, and overall host and guest health.
The policy also adheres to the American Hotel and Lodging Association's "Stay Safe" enhanced industry-wide hotel cleaning standards as well as the Hawaii Lodging and Tourism Association Covid-19 Health, Safety and Security Standards.
"Outrigger has always prioritized a rigorous cleaning protocol to help ensure the wellbeing of our guests and hosts; working closely with our longtime partner Ecolab, Outrigger's Clean Commitment delivers enhanced and consistent sanitation standards across all of our properties," Jeff Wagoner, president and CEO of Outrigger Hospitality Group, said in a statement.
The new policy calls for increased frequency of cleaning and sanitization, including more focus on public spaces and frequent contact surfaces, such as counters, elevator buttons and door handles. New technology will be deployed, including electrostatic sprayers for all public areas and ultraviolet wand technology for front-desk sanitizing and housekeeping areas. In addition to more frequent and specific cleaning procedures for guestrooms, some items, such as pens and paper and magazines, will no longer be provided in rooms.
The frequency of cleaning and disinfecting will also increase in high-traffic, back-of-house areas, including dining rooms, entrances, uniform control rooms, restrooms, loading docks, offices and kitchens. In the instance of a presumptive case of Covid-19, the guest's room will be removed from service and quarantined. After a confirmed case, the room will undergo an enhanced sanitization procedure.
Additionally, Outrigger has detailed new employee guidelines and social distancing protocols for its properties, including temperature checks for hosts, adding markings for appropriate distancing where guests tend to line up, installing plexiglass barriers at reception for added separation, reduced capacity at restaurants and bars, new arrangements for meeting and event spaces and reconfigured pool decks.
Outrigger Hospitality Group operates or has in development 38 properties in Hawaii, Fiji, Thailand, Guam, Mauritius and the Maldives.