Sanitation is the new buzzword in Caribbean hotel protocols

An illustration of Hilton's CleanStay guestroom protocols.
An illustration of Hilton's CleanStay guestroom protocols.

As hygiene practices become top of mind for travelers, more hotels and brands join the list of properties preparing with sanitation and social distancing plans for the return of Caribbean guests.

Sonesta Resorts in St. Maarten, comprising the all-inclusive, adults-only Sonesta Ocean Point Resort and the all-inclusive, family-focused Sonesta Maho Beach Resort Casino & Spa, launched PureCare, the company's sanitization program for the health and safety of employees and guests.

The program covers employee protocols, which includes daily temperature checks; fixed shifts that do not overlap to contain the spread of infection; and wearing of masks, gloves as well as face shields for designated positions.

Overall guest and employee safety measures include physical barriers in high traffic areas, limited occupancy in elevators and masks required for guests.

All furniture will be spaced for social distancing, touch points will be constantly sanitized and hand sanitizers and wipes will be available throughout the resorts.

The resorts will offer a larger, manmade beach area, lounge chairs will be serviced with antimicrobial treatment and the Serenity Spa will follow all new hygiene protocols.

Marriott has put in place a multipronged approach following the guidance of the U.S. Centers for Disease Control and Prevention and the World Health Organization.

Cleaning standards have been established with Ecolab, a provider of cleaning and sanitizing products and services to companies such as restaurants and hotels, as well as with Marriott's Global Cleanliness Council, which was formed in April.

When guests check into Marriott's Caribbean hotels over the next few months, they'll notice some changes, including all staff wearing PPE, increased cleaning frequency in public areas, sanitizing stations in high-traffic areas, elevated cleaning practices in food and beverage outlets, disinfection wipes in every guestroom and electrostatic sprayers throughout the resorts.

Hilton's CleanStay with Lysol protection program, developed in conjunction with the Mayo Clinic's medical and technical experts, takes effect in June across all 18 Hilton brands.

"The program builds on the best practices and protocols we've developed over the last several months," said Christopher Nassetta, Hilton's president and CEO. "Trust in cleanliness standards will be critical to restarting travel."

CleanStay includes a room seal that indicates to guests that their room has not been accessed since being thoroughly cleaned. The most frequently touched guestroom areas and public areas will be disinfected frequently, and there will be contactless check-in.

InterContinental Hotels Group's Clean Promise program, rolling out globally on June 1  including at its 12 resorts and five brands in the Caribbean, practices social distancing; provides employee training and certification; and offers hand sanitizers and wipes, contactless interactions, additional deep cleaning of high-touch surfaces; and guest amenity cleaning kits.

Palace Resorts and Le Blanc Spa Resorts launched Purely Palace and Purely Le Blanc, a safety and cleanliness initiative for its 10 resorts in Jamaica and Mexico. The program includes enhanced preventive measures across all points of contact, beyond the sanitization measures already in place.


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