U.S. travel agents might be getting a glimpse of the future --
possibly their future -- in the announcement by British Airways
that the carrier will replace the traditional retail commission
with fees.
To be sure, BA said there are no plans to eliminate commissions
in the U.S., but the reasons offered for making the change in the
U.K. sound as downright American as apple pie and Bill Gates:
Low-fare competition.The increasing impact of e-commerce.Customer demand for more choice, value and pricing clarity in
their travel purchases.You think it can't happen here? Think again. Think Southwest
Airlines, multi-airline Web site, air rage.
Scheduled to take effect Jan. 1, 2001, the British Airways plan
turns the typical fee-for-service formula on its ear in that the
"client," in this case BA, not only will pay the tariff but also
establish the price.
In the typical travel agent-client relationship, of course, it
is the retailer, not the customer, who evaluates the cost of his or
her services and sets the appropriate fees.
In any event, British Airways said it will pay retailers a flat
amount, as yet undetermined, for making a booking, issuing travel
documents and collecting air fares.
It is left to the trade -- or maybe what will be left of the
trade when this kind of compensation structure runs its course --
to offer its clients additional services and charge the going
rate.
According to British Airways, the chairman of the Guild of
British Travel Agents said his group accepts "the basic principles
of the new scheme," but we will await further word on that.
For now, you can be sure that BA figures to save a bundle by
spending less on U.K. travel agents in fees than it would in
commissions. That's the bottom line.
You can bet your capped bottom dollar on it.