JetBlue says it's not getting rid of change fees for good

JetBlue has waived change and cancellation fees through the end of February, even on its cheapest fares.
JetBlue has waived change and cancellation fees through the end of February, even on its cheapest fares.

JetBlue isn't ready to do away with change fees. At least not yet.

On Thursday the carrier instead announced that it will extend its temporary Covid-19 waiver on all change and cancellation fees for bookings made through February. The original extension had been for bookings through Oct. 15.

The move bucks recent market trends.

The elimination of airline change fees clarifies what will happen in other sectors.

Continue Reading

Southwest has never charged change fees, and over the past two weeks the other full-service U.S. carriers have said they will eliminate change fees over the long-term on domestic flights. In addition, Alaska and Hawaiian have extended that promise to their entire networks, while United and American have said they won't reinstate change fees on some short-haul international flights.

However, United, Delta, American, Alaska and Hawaiian do plan to reinstate change fees on basic economy tickets. Such moves could potentially begin as soon as Jan. 1.

In an email Thursday, JetBlue spokeswoman Emily Martin noted that JetBlue's waiver extension provides an assurance of no change fees or cancellation fees, even on its Basic Blue product, through Feb. 28.

She also hinted at bigger changes to come in JetBlue's fare structure.

"We strongly believe that our current policy serves the needs of customers booking today, and we will remain consistent with our ongoing efforts to enhance our customer experience," Martin said. "As part of those efforts, we are actively looking at the possibilities for evolving our fare options in a way that's unique to JetBlue with the level of service that our customers expect from us."


From Our Partners

2020 Lifestyle Holidays Webinar
The Lifestyle You Deserve
Register Now
The Right Rental for All Occasions
Read More
2020 Enterprise Webinar
React. Reset. Reshape. | Enterprise and National Define the Path Forward
Watch Now

JDS Travel News JDS Viewpoints JDS Africa/MI