Most airline passengers obeying mask rule

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Airport Mask 3
Photo Credit: H Ko/Shutterstock.com

Travelers are overwhelming complying with mask mandates, said executives with American and Delta. Still, compliance is not uniform. 

Both carriers, like other U.S. airlines, won’t allow customers to board without a mask. 

“We have only under 1% of our travelers who are refusing to wear a mask,” American chief customer officer Alison Taylor said during a webinar jointly hosted by Travel Weekly and sister publications TravelAge West and TravelPulse. 

She said that American has a two-strikes rule. Passengers who refuse to wear masks on two flights are placed on a no-fly list. Thus far, just seven people are on that list.

Delta senior vice president of global sales Bob Somers said that once boarded, 99.9% of customers are agreeing to keep masks on as required. 

He added that Delta has thus far put 87 customers on its no-fly list for refusing to comply with the mask policy.

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