Travelers are overwhelming complying with mask mandates, said
executives with American and Delta. Still, compliance is not uniform.
Both carriers, like other U.S. airlines, won’t allow
customers to board without a mask.
“We have only under 1% of our travelers who are refusing to
wear a mask,” American chief customer officer Alison Taylor said during a
webinar jointly hosted by Travel Weekly and sister publications TravelAge West
She said that American has a two-strikes rule. Passengers
who refuse to wear masks on two flights are placed on a no-fly list. Thus far,
just seven people are on that list.
Delta senior vice president of global sales Bob Somers said
that once boarded, 99.9% of customers are agreeing to keep masks on as
He added that Delta has thus far put 87 customers on its no-fly
list for refusing to comply with the mask policy.