Agents are always looking for the little extra service that they can provide consumers: something that their clients might not be able to get if they book a vacation themselves. It proves their value and helps solidify the relationship between agent and client.
And suppliers are responding by instituting some agent-specific services. The latest is Mexico’s Grand Velas at Riviera Maya and Riviera Nayarit, which recently started a “Pre-Arrival eConcierge Service” for agents to use after they’ve made a vacation booking for their clients. This service handles any agent questions and issues that may arise prior to clients’ arrival at the resorts.
The eConcierge also can make reservations at any of the resorts’ restaurants or local dining spots and arrange transfers, private dinners, spa appointments and activities.
“The new eConcierge available exclusively to travel agents at the Grand Velas Resorts in Riviera Nayarit and Riviera Maya is an all-encompassing destination for agents to take care of all their clients’ dining and spa reservations, special requests and more,” said a Grand Velas spokeswoman. “A time-saver for agents, the service also ensures their clients will get not only hotel but also destination expertise.”
The eConcierge service is free and can be reached via phone and or email seven days a week. Tel: +52 (322) 226-8918; email: [email protected].