Princess Cruises CEO addresses coronavirus crisis in video message

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In a video message, Princess Cruises president Jan Swartz sought to calm the cruising public about the coronavirus crisis.

While Swartz made the video, the Grand Princess was docked off the coast of San Francisco while ill passengers were tested for coronavirus. A handful of passengers on the Grand Princess’ previous cruise tested positive for Covid-19 and one passenger later died, reported the Associated Press.

In February, some 2,600 passengers were quarantined on the Diamond Princess in Japan. The coronavirus outbreak on the ship was a big story worldwide. Six passengers ultimately died.

“Our ships are small floating cities,” Swartz said. “Just as life happens in cities for good and the bad, life also happens on board our ships.”

She added, “Our hearts break for the families and loved ones who have lost their lives to this illness.” 

She said the company is working with the Centers for Disease Control and Protection worldwide health organizations to ensure that their ships are safe.

“World-class sanitation efforts are under way onboard Diamond Princess,” she said. “We learned a lot from our recent experience in Japan. We are taking those lessons into account as we continue to support our fleet and our guests.”

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