The Four Seasons Resort Lanai and Sensei Lanai, A Four Seasons Resort are scheduled to reopen on July 1 for Hawaii residents.
In preparation for the reopenings, the company has implemented new health and safety protocols, dubbed "Lead With Care," which feature enhanced cleaning, additional food handling requirements, social distancing measures and other guidelines developed in partnership with John Hopkins Medicine.
"Along with already-commonplace measures such as more sanitizers, masks and heightened cleaning and hygiene, our Lead With Care program will enhance our tools and training to deliver an experience grounded in safety and trust," Christian Clerc, president of global operations at Four Seasons Hotels and Resorts, said in a statement. "While the Four Seasons experience may look different in this new environment, it will ultimately feel the same -- our dedicated people will continue to deliver the same intuitive service and personalized care for which Four Seasons is known and trusted the world over."
The new Lead With Care protocols include: a hygiene officer for each property to monitor implementation of the new standards; daily disinfection of guestrooms with blacklight inspection; hourly cleaning of public areas, including high-touch surfaces; guestrooms equipped with kits stocked with masks, hand sanitizer and sanitizing wipes; limited capacity or altered layouts for social distancing at restaurants and bars; a contactless delivery option for in-room dining; employee training on the new procedures, Covid-19 transmission, proper use of PPE, and appropriate social distancing, as well as and behavioral training geared at providing customer service in the new environment.