A Hawaii tourism training program is now available for free online through a partnership between the University of Hawaii Kapiolani Community College and Hawaii Tourism Authority.
Currently five online sessions of the Certificate for Customer Service in Hawaii program are open for registration, with the first starting May 12 and the last beginning Aug. 11.
The program is designed for employees in service-related industries, is based on Hawaiian culture, and focuses on developing practical skills that will aid in providing memorable service for customers.
The live, online sessions will be conducted using Zoom online conferencing software to hold discussions and practice skills. The program typically costs $1,139 per person. Participants can register at the Kapiolani Community College website and use the code HTAFREE to enroll at no cost.
The course modules include: Introduction to the Hawaii's Visitor Industry; Servicing the Global Customer; Hospitality with Aloha; Foundations of Hawaii; Communicate with Impact: Talking; and Know Your Islands.