2015 sales: $601 million
Employees: 397
Previous ranking: 25
275 Mishawum Road Suite 300
Woburn, MA 01801
T (781) 888-5200
Website Executives
CEO: Joel Smith
PRESIDENT: Jeff Smith
CFO: Matthew Cummings
CHIEF TECHNOLOGY OFFICER: Lehi Mills
EVP, ACCOUNT SERVICES: Anita Salvatore
VP, SALES: Scott Smith
VP, OPERATIONS: Brenda Morin
2015 Developments
Expanded benefits of Concur Preferred Status by implementing Concur Compleat, which provides data integrity and integration with third-party platforms.
Became the only A-rated, Tier 1 U.S. partner in GlobalStar.
Introduced RoomIQ, a Yapta product offering lowest available fares and rates for hotels.
Expanded Global Insight, proprietary global reporting tool and data warehouse, to provide data integration to other third-party platforms.
Partnered with Sabre Virtual Payment to accommodate and automate the hotel direct bill-process, which has streamlined bookings and reconciliation.
Company Facts
Provides corporate travel management services for clients.
$585 million in sales from hosted agents.
ARC sales of $361 million.
91% of sales from business, 2% leisure, 7% other.
Owns All Performance Associates, a meetings and incentive firm.
Tier 1 partner in GlobalStar; member of Signature.
Privately held; Jeff and Joel Smith owners.
Looking Ahead
Continued global expansion through GlobalStar.
Introducing mobile app to enable travelers and travel arrangers mobile capabilities.
Global Insight being enhanced to provide a more intuitive, user-friendly experience inclusive of interactive dashboard, real-time data and live chat
Continuing focus on All Performance Associates meetings management technology modules with a focus on sourcing and direct spend; continued expansion of national and multinational meetings and incentives.
Developing a new application program interface for more comprehensive real-time air travel integration.