The U.S. embassy in the Venezuelan capital Caracas on Wednesday announced that it is no longer taking new appointments for first-time business or tourist visa applicants due to staff and resource shortages.  

The embassy stated that the Venezuelan Foreign Ministry has refused for months to issue visas for U.S. embassy personnel, which has resulted in staff shortages and an inability to repair the embassy’s computer systems. 

“Once the foreign ministry resumes issuing visas for U.S. diplomatic personnel, and those staff members are able to start working, we will begin to restore full visa services to the Venezuelan public,” the embassy stated. “We deeply regret that it is impossible for us to maintain our previous high standard of service to the hundreds of thousands of Venezuelan citizens who visit the U.S. embassy in Caracas each year.”

The embassy advised first-time applicants not to try to pay the application fee or to make an appointment.    

For Venezuelans that have already paid an application fee for a business or tourist visa, those fees will remain valid for up to one year. The embassy said it will make limited numbers of appointments available exclusively for those who had paid the application fee on or before May 18, 2016.

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