With business thriving, Globus has guaranteed all 2018 Europe departures

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Tourists in Valletta
Photo Credit: View Apart/Shutterstock

Globus and Collette are reporting "gangbuster" sales for 2018, allowing the tour operators to guarantee most or all remaining inventory for the year.

The Globus family of brands at the end of February moved all 2018 European departures to guaranteed, and this week the company moved all 2018 North America departures into the guaranteed category, too.

"We've never guaranteed the season this early. This for us is a first," said Steve Born, Globus senior vice president of marketing. Typically, Globus has guaranteed 80% of departures at this time of year.

The company reported that its ability to make the move was fueled by a 22% increase in bookings for 2018 over 2017 across its four brands -- Globus, Cosmos, Monograms and Avalon Waterways. Born noted that Italy alone had an unprecedented 42% jump in bookings this year.

And Globus isn't the only tour operator that has been able to guarantee more departures, thanks to strong sales.

Last month, Collette announced that all its remaining global departures through Aug. 31 are guaranteed to operate.

"We're having a great year with double-digit increases in sales. Business is going really well," said Courtney Iannuccilli, vice president of marketing at Collette. Iannuccilli added that the move to guarantee all departures through the high travel season was based on conversations Collette's sales team has had with travel agents who said they want to book with tour operators guaranteeing departures.

"It builds trust with their customers and eliminates any uncertainty about counting on a sale," said Iannuccilli.

Most tour operators launch their product during the fall, and many kick off with a certain percentage of their tours guaranteed to operate. Globus, for instance, starts with about 30% of its departures being guaranteed. Not all tour operators operate on this model. G Adventures, for instance, guarantees all their tour departures right out of the gate, and Tauck does not guarantee departures because the tour operator has said it typically operates the vast majority of its departures.

But for those that do operate on the guaranteed-departure model, departures referred to as "definite" or "guaranteed" mean that they will not be canceled for any reason other than those beyond the operator's control, such as an extreme weather event.

Departures that are not guaranteed can get canceled if not enough people book them. For instance, if only a handful of people book a tour that can accommodate as many as 45 guests, it can be a money-losing endeavor to go ahead with the tour. The operator might be forced to cancel that departure and offer already-booked passengers the opportunity to join another tour that departs on a different date.

The possibility of that happening is usually explained in the brochure and/or by a travel seller and is of course a less-than-ideal scenario for all involved.

In other words, the more departures operators can guarantee, the better.

Ultimately, said Iannuccilli, "We really want to give the travel professional confidence that their hard work is going to pay off -- that they will never have to make that unfortunate call to a customer that a trip isn't going to happen."

Born said agents know that tours aren't canceled very often, "but when it does, it hurts. From a practical standpoint, they don't want to be in a position to redo a booking."

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