Most tour companies have not modified their cancellation and refund policies, but more than half expect to do so if the Covid-19 virus continues is global spread, according to a survey of National Tour Association members.

The survey of 200 members conducted March 2 to 6, showed that 78% had not yet changed their policies, but 58% anticipate they will if outbreaks continue.

Additionally, the responses from 104 tour operators showed that 55% said they had received cancellations from customers, which they said were mostly fear-based rather that in response to mandates from governments or organizations.

Twenty-one percent said their company was postponing departures, while just 10% said they were postponing or adjusting itineraries. Nearly one-quarter of operators, 23%, reported seeing no coronavirus effect on their business or their tour programs.

“The survey results are consistent with what we’ve heard from members within the NTA Owners Network and on Engage, our online community page,” said Catherine Prather, NTA president. “What’s encouraging during a troubling time is how members support each other by sharing their policies and strategies. They are focused on moving forward and coming through this, while also keeping the health and safety of their travelers as a top priority.”


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